Privacy Policy

This Privacy Policy sets out how My Energy Best Plans uses and protects any information that you give us. We are dedicated to safeguarding and preserving your privacy when using our site https://myenergybestplans.com/ or when communicating with us through email or any other communication. My Energy Best Plans, its subsidiaries and affiliates, is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement, together with our Terms and Conditions. My Energy Best Plans may change this policy from time to time by updating this page. Please check back frequently to see any updates or changes to it.

This page was last updated 6th Nov 2020.

When you are using our website, My Energy Best Plans is the Data Controller.

Who are we?

My Energy Best Plans (hereinafter referred to as “My Energy Best Plans”, “we”, “our”, “us”) is registered in Dallas,TX.

Collecting Your Personal Information

We collect your personal information, such as your name, your email address and your phone number, when you:

Create an account with us
Engage with us on Social Media
Subscribe to our newsletter
Request a Electricity Plans
Request a Call Back
Request a Professional Representative appointment
Contact us by any means with queries or complaints
Request us to contact you with product information
Enter one of our Competitions or Prize Draws
Review any of our products or services
Have given a third-party permission to share with us the information they hold about you.
How We Use Cookies

In order to deliver our services, My Energy Best Plans needs to collect and use your personal data. Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience. track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will

Remember that you are logged in and that your session is secure.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

Offer Live Chat Support (If available)
Track the pages you visit via Google Analytics
Targeting Cookies

This Website Will:

Allow you to share pages with social networks such as Facebook (If available)
For the exhaustive list of cookies, we collect.

When We Use Your Personal Information

We only use your personal information under certain circumstances. These are:

When your consents given for one or more specific purposes
When you enter into a contract with us are performing a contract with us
When we have a legal obligation to do so
Where we’ve identified this as a legitimate interest of ours, we consider that use of your personal information is necessary to achieve legal claims: to establish, exercise or defend a legal claim
Where we must use personal information without consent so as not to prejudice preventing or detecting unlawful acts
Where you’ve deliberately put your sensitive personal information into the public domain
We will, with your consent, send you promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided. You may, at any time, withdraw your consent to us using your personal information for that purpose.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post.

In exceptional circumstances, we may collect sensitive personal information, for example if you volunteer or provide us with your health data as part of a delivery instruction. If you do so, we will take your volunteering of said information as explicit consent (in that case to make adjustments for the delivery). You may, at any time, withdraw your explicit consent to us using that sensitive personal information.

We will rely on your browser settings to indicate your consent to the use of cookies and other similar technologies on our website. To withdraw your consent, please adjust your browser settings. Please see “Cookie Policy” for instructions.

Please be advised that we occasionally provide our Advertisers with aggregate statistical information about our website visitors, however this does not reveal information about identifiable individuals.

To withdraw your consent (in all cases other than cookies), please contact us support@myenergybestplans.com.

How We Protect Your Personal Data

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

My Energy Best Plans secure access to all transactional areas of our websites using latest EV SSL (Extended Validation Secure Sockets Layer) ‘https’ technology.

Whilst we will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Controlling Your Personal Information

How long will we keep your personal data?

The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will not keep your personal information for longer than necessary for our business purposes or for legal requirements. For example:

Data relating to product orders are kept for 7 years to comply with our legal and regulatory obligations.
We will keep your contact information for 10 years after you have purchased our products or services in case you decide to use our services again.
We will keep details of the address.
Who do we share your personal data with?

The information you provide to My Energy Best Plans may be shared with any third-party vendors as well as Subsidiaries of My Energy Best Plans and Approved Partnership Suppliers. APS will only be relevant to those customers who tick the box allowing us to contact them in future. In the event of using a third-party vendor for the specified reasons, any third-party vendors have agreed to maintain the confidentiality and security of the information we share with them. If you do not wish for My Energy Best Plans to continue to contact you either through email or postal mail after the initial event has passed you can opt out at the time of registration or at any time in the future by contacting My Energy Best Plans by email at support@myenergybestplans.com

Examples of the kind of third parties we work with are:

IT companies who support our website and other business systems.
Operational companies such as delivery couriers.
Secure payment providers who support our payment processing operations.
Google to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.
Data insight companies to ensure your details are up to date and accurate.
We will only share your data with third parties when it is required for their own purposes in very specific circumstances, such as:

If we run a joint event with a supplier and you agree to receive direct communications from them.
For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
A court orders My Energy Best Plans to share information with the police to prevent or detect a crime.
Do We Transfer Your Data Outside of The US?

Generally, the information that My Energy Best Plans holds is all held within the US. However, some information may be held on computer servers that are held outside of the US. My Energy Best Plans will take all reasonable steps to ensure your data is not processed in a country that is not seen as ‘safe’ by the US.

What Are Your Data Protection Rights?

Data Protection legislation gives you, the data subject, a number of rights in regards to your personal information.

Right of Access (Subject Access Request)

Data Subjects (that is the individual who the data is about) have a very strong right of access to their own personal data held by an organization. This could be information held in electronic form (i.e. emails or database entries) or it could be paper files that we hold (i.e. paper records or archived files).

What Are You Entitled To?

When you are the Data Subject

Data Subjects are only entitled to their own personal data. If data about other individuals are included within your files then it is likely that this information will be withheld.

When you are acting on behalf of the Data Subject

If you are acting on behalf of a Data Subject (i.e. parent, legal guardian, or solicitor) then you may still have a right of access to information about the data subject. My Energy Best Plans would require the following to be able to disclose records to you:

Child Under 12 (or child lacking mental capacity) Demonstrable evidence that you have Parental responsibility for that child.
Child Over 12. Your child may be asked to consent to disclose data to you in certain circumstances.
Adult (who lacks mental capacity). Official paperwork listing you as legal guardian of the data subject.
Solicitor or Agent (acting on behalf of an individual). A form of authority addressed specifically to the US Council and signed by the data subject or their legal representative. In some circumstances we may also request explicit consent from the data subject.
Accessing the Records of Deceased Persons

A common law of confidentiality restricts My Energy Best Plans from disclosing a deceased person’s records to any individual other than the personal representative of the deceased’s estate. That is an individual who has a grant of probate (if the deceased left a will) or letter of administration (if the deceased did not leave a will – otherwise known as intestate).

If you are the personal representative for the deceased’s estate and affairs My Energy Best Plans will request the legal documentation, from you, which validates this and will therefore be able to consider disclosing the requested records.

Are we allowed to withhold information?

Yes – In some circumstances My Energy Best Plans is allowed to withhold information. This could be, but not limited to, if disclosure could prejudice a criminal investigation, if disclosure could cause mental or physical harm to any individual, or if information originates from the Court. These are known as exemptions.

Exemptions are not applied to information very often but when they are the My Energy Best Plans may not need to inform you of such an application.

Right to Erasure, Right to Rectification, and Right to Restriction

All individuals have a right to request that an organization deletes, corrects or limits part or all of the personal information that it holds about them.

Where My Energy Best Plans is processing your personal data based on a legal power or an official authority it will only comply with one of these requests if:

It is certain that the personal data it holds about you is incorrect
It no longer requires your personal data for the purpose that it was collected.
In most cases we will upload your complaint to any information we hold about you so that we have a record of your request.

Please be aware that decisions in regards to these requests are made on a case-by-case basis and take in to account any relevant information required to decide if complying with such a request is suitable.

Right to Objection (Right to object to Automated Decision Making)

When My Energy Best Plans has used any ‘Automated Decision Making’ software (that is if a computer has made a decision about you without human involvement) then you have a right to ask for a human being to review the decision instead.

We will always tell you when we do use automated decision-making and provide you with details about how you are able to appeal.

How do I make a Data Protection Request?

You can make a Data Protection request by contacting us via email or post.

You will need to validate your identity (so that we can be certain that only you have access to your personal data). Please contact the GDPR Officer to arrange this.

All Data Protection Requests should be directed to support@lowerourenergybills.com.

What Happens Next?

Once My Energy Best Plans has validated your identify and is certain of your request then it will acknowledge this with you as soon as possible.

My Energy Best Plans then has up to 30 calendar days to respond to your request.

My Energy Best Plans Parish Council may apply a discretionary extension of a further 60 calendar days if it believes your request is complex or very large. We will write to you and let you know if this is the case.

Right to Complain

If you are unhappy with the way in which your data has been handled or the way in which a data protection request has been answered then you may complain to the My Energy Best Plans Protection Officer.

You can contact the Data Protection Officer during usual office hours at the following:

Data Protection Officer
My Energy Best Plans